Privacy Policy

Last updated: March 2026

Introduction

KOH SWIM ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kohswim.com and make purchases from our store.

By using our website, you consent to the data practices described in this policy.

Information We Collect

Information you provide directly

• Order information: Name, email address, shipping address (hotel name and room number for Phuket deliveries), phone number, and payment details
• Account information: Email address and password if you create an account
• Communications: Any information you provide when contacting us via email or our contact form
• Newsletter: Email address when you subscribe to our mailing list

Information collected automatically

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time spent on pages, referring website
• Cookies: See our Cookie Policy for details
• AI Try-On: Photos uploaded to our virtual try-on feature are processed in real-time and are not stored on our servers after your session ends

How We Use Your Information

• Process and fulfil your orders, including hotel delivery coordination in Phuket
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your enquiries and provide customer support
• Send marketing communications (only with your consent — you can unsubscribe at any time)
• Improve our website, products, and services
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your data with:

• Shopify: Our e-commerce platform that processes orders and payments
• Delivery partners: To coordinate hotel deliveries across Phuket
• Payment processors: To securely process your transactions
• Email service providers: To send transactional and marketing emails
• Analytics providers: To understand how our website is used (anonymised data)
• Google/AI providers: For the virtual try-on feature (photos are processed in real-time and not stored)

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Order records are retained for accounting and legal purposes. You can request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed through Shopify's PCI-compliant payment infrastructure.

International Transfers

As a Thailand-based business using international service providers (Shopify, Cloudflare, Google), your data may be transferred to and processed in countries outside Thailand. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

Contact Us